Sales Support Rep
Company Name
alte Store, Inc.
Company Website
Location (City)
Boxborough
Job Category
Sales
Job Sector
Services and Support, Solar
Job Type
Full Time
Degree Requirement
Associates
Contact Info Bonny Ethridge
bonny@altestore.com
8778784060171
The Sales Support Representative is responsible for managing all incoming leads from various sources (web, phone, referrals and applications), for assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.
Duties will include answering the sales line, processing incoming leads, while supporting the pre-stages of the buyer’s journey. Our goal is to help all of our customers design, select, buy and install renewable energy systems safely and successfully.
Job Duties/Responsibilities:
-
- Respond to incoming sales calls and emails for price quotations, and purchases from customers.
- Maintain an efficient CRM system by ensuring accurate data entry and tracking information and maintain data as needed.
- Conduct timely follow-ups with customers regarding information requests.
- Gather information from various sources to build a roadmap for customers.
- Drive process improvements within the Sales Support department.
- Act as a vital player in helping the sales team achieve and maintain support with customers in order to achieve the best possible service.
- Work closely with the sales, customer service, accounting, and tech support teams.
- Provides customers with information about altE products and services.
- Gather information to accurately identify the customer’s solar needs and identify the customer's readiness to purchase.
- Develop and maintain friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world.
- May perform other duties as assigned.
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
- Solid understanding of company clients and their position in the industry
- Knowledgeable in renewable energy trends, solutions and technical aspects
- Possess and share passion for renewable energy
- Drive to help others learn and be successful
- Strong ability to empathize for and with others
- Knack for understanding complex problems and creating corresponding solutions
- Drive to work fast, multitask and see efforts to completion quickly
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office and Outlook
Qualifications:
- High School degree required, Associates Degree or Bachelor’s Degree preferred, or equivalent experience
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful
0- 2 years of related experience
How to Apply:
Send resume to HR Manager, Bonny Ethridge at bonny@altestore.com.
About the Company:
Contact Email: