Sales Support Rep-Bilingual (English/Spanish)
Company Name
altE Store
Company Website
Location (City)
Boxborough
Job Category
Sales
Job Sector
Services and Support, Solar
Job Type
Full Time
Degree Requirement
Associates
Contact Info Bonny Ethridge
bonny@altestore.com
8778784060
The Sales Support Representative is responsible for managing all incoming leads from various sources (web, phone, referrals and applications), for assisting customers through the pre-sales process and helping them resolve any concerns or questions they may have prior to being assigned to a Technical Sales Rep for design and quoting.
Duties will include answering the sales line, processing incoming leads, while supporting the pre-stages of the buyer’s journey. Our goal is to help all of our customers design, select, buy and install renewable energy systems safely and successfully.
Job Duties/Responsibilities:
- Respond to incoming sales calls and emails for price quotations, and purchases from customers.
- Maintain an efficient CRM system by ensuring accurate data entry and tracking information and maintain data as needed.
- Conduct timely follow-ups with customers regarding information requests.
- Gather information from various sources to build a roadmap for customers.
- Drive process improvements within the Sales Support department.
- Act as a vital player in helping the sales team achieve and maintain support with customers in order to achieve the best possible service.
- Work closely with the sales, customer service, accounting, and tech support teams.
- Provides customers with information about altE products and services.
- Gather information to accurately identify the customer’s solar needs and identify the customer's readiness to purchase.
- Develop and maintain friendly, professional and responsive relationships with a wide range of customers that contact us from all over the world.
- May perform other duties as assigned.
- Excellent ability to take any task and define it, organize it, plan it, and implement it through to completion
- Solid understanding of company clients and their position in the industry
- Knowledgeable in renewable energy trends, solutions and technical aspects
- Possess and share passion for renewable energy
- Drive to help others learn and be successful
- Strong ability to empathize for and with others
- Knack for understanding complex problems and creating corresponding solutions
- Drive to work fast, multitask and see efforts to completion quickly
- Computer savvy in the following software programs: ERP, CRM, Vendor and Web Based Calculator Tools. Basic knowledge of sales and office software programs: Google applications, Slack, Microsoft Office and Outlook
Qualifications:
- High School degree required, Associates Degree or Bachelor’s Degree preferred, or equivalent experience
- Previous work experience in a Sales Support role and some knowledge of solar equipment and installations helpful
0- 2 years of related experience
How to Apply:
Submit resume to HR Manager, Bonny Ethridge at bonny@altestore.com
About the Company:
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